Herald Hats legal
Privacy Policy
This Policy explains how Herald Hats collects, uses, shares, and protects information when you visit our website, use Hat Block Software, or purchase related services.
In this Policy, “Herald Hats,” “we,” “us,” and “our” refer to the operator of heraldhats.com and app.heraldhats.com. “Services” includes our public website, accounts, hat-block and hat-plate software, STL downloads, subscriptions, support, and separately ordered physical printing services.
1. Scope
This Policy applies when you visit heraldhats.com, access app.heraldhats.com, communicate with us, subscribe to a plan, download a digital file, or request a printed product. Third-party websites and services have their own privacy practices.
2. Information We Collect
Information you provide
- Account details, including name, email address, and authentication information.
- Optional company information and profile details such as hat-making experience and intended use.
- Hat-block or hat-plate selections, saved projects, measurements, and configurations.
- Messages, support requests, feedback, and other communications.
- Billing contact, order, subscription, transaction, and shipping information when applicable.
Information collected automatically
- Device, browser, operating-system, IP address, approximate network location, date, time, referring page, and log information.
- Account activity, feature use, saved-project activity, preview requests, downloads, and monthly usage totals.
- Session information and cookies required to keep you signed in, protect accounts, and operate the Services.
Payment information
Payment-card details are handled by our payment processor. Herald Hats does not directly store full payment-card numbers.
3. How We Use Information
- Create, authenticate, and secure accounts.
- Generate previews, provide configurations and downloads, save projects, and fulfill physical orders.
- Process subscriptions, maintain billing records, and enforce plan features and download limits.
- Send verification, transactional, security, billing, and support communications.
- Diagnose problems, prevent fraud and abuse, and maintain the reliability of the Services.
- Understand how customers use the Services and improve features, content, and user experience.
- Comply with applicable law, enforce our Terms, resolve disputes, and protect our users and business.
- Send optional marketing communications when permitted; you may unsubscribe from those messages.
4. How We Share Information
We do not sell personal information for money. We may disclose information as described below:
| Recipients | Purpose |
|---|---|
| Infrastructure and software providers | Authentication, databases, hosting, storage, email delivery, product configuration, CAD generation, analytics, security, and customer support. |
| Payment and transaction providers | Subscription checkout, payment processing, fraud prevention, billing management, and transaction records. |
| Production and delivery providers | Printing, packaging, fulfillment, and shipping when you request a physical product. |
| Professional advisers and authorities | Legal, accounting, compliance, safety, fraud, or lawful government requests. |
| Business transaction participants | A financing, merger, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate protections. |
Service providers are permitted to process information for the services they provide to us and are subject to their own contractual and legal obligations.
5. Cookies and Similar Technologies
We use cookies and similar technologies that are necessary for sessions, account authentication, security, preferences, and core website operation. We may also use limited measurement technologies to understand website performance and usage. Where legally required, optional technologies will be presented through a consent choice.
6. Retention and Security
We retain information for as long as reasonably necessary to operate the Services, maintain your account, fulfill transactions, keep business and tax records, resolve disputes, prevent abuse, and satisfy legal obligations. Retention periods differ depending on the type of information and the reason it is held.
We use reasonable administrative, technical, and organizational safeguards. However, no internet transmission or storage system can be guaranteed completely secure.
7. Your Choices and Privacy Rights
You may update certain account information, manage your subscription through the billing portal, and unsubscribe from optional marketing emails. Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or information about how personal data is processed.
Requests are subject to identity verification and applicable legal exceptions. We may retain information required for transactions, security, fraud prevention, disputes, or legal compliance. You may also lodge a complaint with the privacy authority available in your jurisdiction.
8. International Processing
Our providers may process information in the United States and other countries. Those locations may have privacy laws different from those where you live. When required, we use appropriate measures for international transfers.
9. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, please contact us.
10. Changes to This Policy
We may update this Policy as our Services or legal obligations change. The current effective date and version appear above. When required, we will provide additional notice or request renewed consent.
11. Contact Us
Privacy questions and requests may be sent to support@heraldhats.com or through the contact page at heraldhats.com/contact.