Terms of Service

1. Acceptance of These Terms

By creating an account, selecting an acceptance checkbox, purchasing a subscription or product, downloading a file, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

You must be legally capable of entering a binding agreement. If you use the Services for a company or other organization, you represent that you have authority to bind that organization.

2. Accounts and Security

You must provide accurate information, keep it reasonably current, protect your login credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity conducted through your account unless prohibited by law. Accounts may not be sold, transferred, shared to evade plan limits, or used to provide unauthorized access to others.

3. The Software and Generated Files

Herald Hats provides tools for selecting supported dimensions and generating or retrieving digital models for hat blocks and hat plates. Available models, measurements, previews, file formats, features, and output may change as the Services improve.

You are responsible for reviewing the selected measurements and preview before downloading or ordering. Digital models are tools for hat making and 3D printing; they are not a guarantee of a particular finished-hat result.

4. Plans, Subscriptions, and Payments

• Plan features and download allowances are shown on our Pricing page and in your account.
• Paid plans are billed in advance on a recurring basis through our payment processor until canceled.
• You authorize applicable recurring charges, taxes, and disclosed fees using your selected payment method.
• You may manage or cancel a subscription through the billing portal. Unless otherwise stated, cancellation takes effect at the end of the current paid billing period.
• Plan limits reset according to the applicable monthly cycle. Unused downloads do not roll over.
• We may change future pricing or plan features with reasonable advance notice. Changes do not retroactively alter a completed billing period.

5. License for STL Files

Subject to these Terms and your applicable plan, Herald Hats grants you a limited, non-exclusive, non-transferable, revocable license to use downloaded STL files to produce physical hat blocks or plates for your own hat-making activities or your organization’s internal workshop use.

Unless Herald Hats gives written permission, you may not:

• Sell, sublicense, publish, upload, share, distribute, or give the digital STL files to another person.
• Make the files available through a marketplace, repository, shared drive, membership, or file-sharing service.
• Resell or offer access to the software, your account, previews, or download entitlement.
• Remove ownership notices or represent Herald Hats models as your own digital designs.
• Use automated methods to extract, copy, reproduce, or reverse engineer the Services or model library.

You may use a third-party printing provider solely to manufacture an authorized physical item for you, provided the provider does not retain, reuse, sell, or redistribute the file.

6. Printed Products and Shipping

Physical printing and shipping are separate from software subscriptions unless an offer expressly says otherwise. Specifications, material, price, taxes, production timing, shipping cost, and any order-specific terms will be presented in the applicable quote or order confirmation.

Custom or made-to-order products may not be returnable merely because you selected an incorrect size, shape, height, model, or configuration. This does not limit rights or remedies that cannot legally be waived, including remedies for products that arrive damaged, defective, or materially different from the confirmed order.

7. Acceptable Use

You may not use the Services to violate law or third-party rights; interfere with security or operation; introduce malicious code; probe systems without authorization; bypass subscriptions, download limits, or access controls; create fraudulent accounts; scrape or overload the Services; or help another person do any of those things.

8. Intellectual Property

Herald Hats and its licensors retain all rights in the Services, software, interfaces, branding, documentation, model library, and digital files, except for the limited license expressly granted above. Feedback may be used to improve the Services without obligation to you, provided we do not publicly identify you without permission.

9. Third-Party Services

The Services depend on third-party providers for functions such as authentication, hosting, storage, payments, email, product configuration, CAD processing, and shipping. Your use of certain third-party features may also be governed by their terms. We are not responsible for third-party services outside our reasonable control.

10. 3D Printing and Workshop Responsibility

You are responsible for printer compatibility, slicer settings, material selection, equipment condition, ventilation, heat, tools, workplace practices, and safe use of printed items. Always follow the instructions supplied by printer, filament, tool, and material manufacturers.

Measurements, previews, print-time estimates, material estimates, and digital geometry may be affected by printer calibration, shrinkage, material behavior, slicing choices, finishing, and hat-making technique. Verify dimensions and suitability before relying on a printed item.

11. Disclaimers

To the fullest extent permitted by law, the Services and digital files are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Nothing in these Terms excludes a warranty or right that applicable law does not allow us to exclude.

12. Limitation of Liability

To the fullest extent permitted by law, Herald Hats will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity arising from the Services. Our aggregate liability arising from the Services will not exceed the greater of the amount you paid Herald Hats during the 12 months before the event giving rise to the claim or US $100. These limitations do not apply where prohibited by law.

13. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate access when we reasonably believe you violated these Terms, created security or legal risk, failed to pay applicable charges, or used the Services fraudulently or abusively. Provisions that by their nature should survive termination—including ownership, license restrictions, disclaimers, liability limits, and dispute provisions—will survive.

14. Governing Law

These Terms are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict-of-law principles. Any dispute will be brought in a court of competent jurisdiction in Texas, unless applicable consumer law requires another forum or location.

15. Changes and General Terms

We may update these Terms as the Services change. The current effective date and version appear above. Material changes will receive additional notice when required. If one provision is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. These Terms, the Privacy Policy, and any applicable order-specific terms form the agreement between you and Herald Hats regarding the Services.